How Aeroz uses AI. And what a person still decides.
We sell proof that a record is real, so we hold our own AI to the same standard: say where it is used, label what it made, log what it did, and keep a person in charge of what matters.
Five places, each labelled.
Each line names the part of the EU AI Act it answers to.
- Our films and Shorts
- The narration voice in our films is AI-generated, and some scenes are AI-generated. Where a film recreates a real incident, it is a recreation, and the film says so. Screens of Aeroz software are the real software with sample data. Every film on this site says so on its page, above the player. Art. 50(4)
- The Ask Aeroz box
- Not generative AI. It searches the questions and answers we have already published and shows them as written. When there is no good answer, it says so and hands you to a person. Not an AI system under Art. 50(1)
- Agents in the Aeroz platform
- On the exception desk, agents triage cases and draft notices to trading partners. Every notice starts as a draft a person approves; a category can earn sending on its own only after 25 drafts in a row a person approved unchanged, and drops back on the first error. Suspect-product notices always wait for a person. Human oversight, Art. 14
- Model calls
- Every call the platform makes to an AI model is logged: which model, for what, how long it took and what happened. The input and output are kept as SHA-256 fingerprints, not text, and the log refuses edits. Logging, Art. 12
- Our writing
- Some articles and guides are drafted with AI assistance. A person checks the facts against the sources named on the page before anything is published, and corrects it when we get it wrong. Art. 50(4)
Three things our AI never does.
No emotion recognition
We do not infer how anyone feels from their face, voice or writing.
No biometric categorisation
We do not sort people by biometric data.
No decisions about people
Aeroz's AI makes no decisions about hiring, credit, insurance or access to services. It works on products and shipments.
Our AI, answered.
Are Aeroz's videos AI-generated?
Partly. The narration voice is AI-generated, and some scenes are AI-generated; screens of Aeroz software are real software with sample data. Each film on this site says so on its page.
Is the Ask Aeroz box a chatbot?
No. It searches answers Aeroz has already published and shows them as written. Nothing is generated, and when there is no good answer it says so.
Do Aeroz's agents send messages on their own?
Not at first. On the exception desk every notice starts as a draft a person approves. A category of notice can earn sending on its own only after a run of drafts a person approved unchanged, and loses it on the first error. Suspect-product notices always wait for a person.
Questions or a correction: [email protected]. This notice is updated when a use changes. Not legal advice.